In general, you can visit the Site without identifying yourself or revealing any personal information. We may request that you voluntarily supply us with personally identifiable information when you contact us regarding feedback, register at the Site, or when you provide information in connection with a trial license request or an online transaction.
Children under the age of 13 should not use our website, nor do we have any intention of collecting any personally identifiable information from individuals under thirteen years of age. If you are aware that a child has provided us with personally identifiable information, please contact us and we will remove the information.
We have built in feedback functionality on the Site that allows you to submit questions, comments, suggestions, user surveys, or bugs found. We may collect your name or username and email address in order to follow up with you or thank you for a suggestion. For the Support Portal we use Freshdesk third party service.
We may request additional information from you on product order forms or other online transaction forms. Such forms may require you to provide contact information (such as name and address), order information (such as license plan type and the number of users) and payment information (such as credit card number and credit card expiration date).
We use your contact and order information for billing and accounting purposes, for recording products and services that you have licensed, to fill your orders and to communicate about orders, products, services, fees or charges.
We use Taxamo third party online service processing your contact and order information and your IP address to calculate VAT related to your purchase. We do not store the payment information but instead use Braintree (a PayPal Company) PCI compliant payment gateway to process your credit card payment.
Your web browser allows you to control and limit cookies on your computer. If you reject cookies, you may still use the Site, but your ability to use some areas or functions of the Site may be limited.
The Site and the Application may use a third party software for analytics, such as Google Analytics or Amazon Mobile Analytics, to collect data to understand better our visitors, analyze trends, administer the Site, track your actions and usage of the Site or the Application, record transactions, and gather demographic information for aggregate use. Such analysis is not linked to personally identifiable information.
You must register on this Site in order to use certain of the Site’s online services and functions, such as discussion forums at the Support Portal. During registration, you will be required to provide contact information, consisting of an email address, username, and password.
You can select any username you want, except that your username cannot be an impersonation, the same or confusingly similar to a famous trademark, or be a term that is offensive in any way. You may, but are not obligated to, use your own name. If you do use your own name, you consent to it being passed to others by use of the functions of the Site.
When you run the Application the first time you are asked to fill in your contact details. Providing this personal information is necessary to enable some Application features (such as for history tracking and team collaboration). The Application stores all project data in a secure application storage located on your local drive and does not send any project or personal data to the Internet without your consent.
The Application may send anonymous reports about program errors and exceptions to Sentry third party service. The error reports store information about program call stack and user actions preceding the error essential for further error analysis. The error reports also automatically store your IP address in order to estimate the number of users affected by each report and the referrer (an address of the web page you came from). We use the error reports only for fixing Application errors and improving Application stability.
The Application and the Site may also exchange certain information needed for activation or deactivation of your Application license.
We may use your name and email address to provide you with email newsletters and announcements. If you do not wish to receive these kinds of communications, you can opt-out by clicking on the "unsubscribe from the list" link in the received email.
We may use your name and email address to provide you with significant announcements about Site functions or services that you are registered to use, about this Site, about any user account you may create, about fulfillment of a specific transaction you have requested, or about other significant developments that may affect your use of the Site. You cannot opt-out of this kind of email.
The Site may allow you to contribute to one or more blogs or communicate by means of online functions.
Nothing requires you to disclose your identity to others. If you choose to disclose your identity to third parties using any Site function or service, you do so at your own risk. We are not responsible for the privacy or security of any information, personal or otherwise, that you may choose to communicate or exchange using the functionality of the Site.
Each item of information or any materials you contribute for such purposes are your "Public Content". Public Content must be content and information that you have a right to disclose and transfer and must not violate any other person’s privacy or intellectual property rights.
When you place orders, our payment systems vendor uses Secure Sockets Layer (SSL), an advanced encryption protocol, to scramble credit card information that you enter so that it cannot be read as it is transmitted across the Internet. SSL is the recognized industry standard worldwide for such sensitive transactions, enhancing safety when you shop with a credit card on the web.
Furthermore, we take steps to protect the customer data we collect from unauthorized access, disclosure, alteration, or destruction. In the event that our security system is breached, we will attempt to notify you as soon as possible.
Eccam may be sold, might sell or buy businesses or assets of businesses, or Eccam might merge with another business. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that Eccam, a line of business of Eccam, or substantially all the assets of Eccam are transferred, customer information may well be one of the transferred assets. We will make reasonable effort to provide notice on the Site and to notify you via email to the most recent email address that you have provided to us of any such change in ownership or control of your personal information.
We may release information concerning your use of the Site (including, but not limited to, posted Public Content, registration information, and network records) when we believe in good faith that such release is appropriate to comply with the law (for example, pursuant to a statutory demand, subpoena, warrant or court order), to protect against fraudulent, abusive or unlawful use of the Site, to protect our rights or property, enforce any contract between you and Eccam, or if we reasonably believe that a situation involving danger of death or injury to any person requires disclosure.
Revision Date: May 3, 2017